Virginia Health Care Foundation

For a list of SignUpNow‘s upcoming live, in-person training workshops, please click here.

SignUpNow‘s online training curriculum is based on the live workshops the project conducts on Virginia’s Medicaid/FAMIS programs. This training is made possible through funding from the Virginia Department of Medical Assistance Services.

In each 15-60 minute module, you will learn information about an aspect of Virginia’s Medicaid/FAMIS programs. The modules include information on:

• the programs;
• non-financial and financial eligibility guidelines;
• how to complete the application for coverage (paper, online, and telephonic versions);
• how long someone is on coverage and how to renew their benefits; and
• the services the programs cover and how those services are accessed once a person is enrolled.

Included below the link for each module are the slides, PDFs of handouts referred to in the module, and links to other helpful information pertinent to the module topic. If you are new to the subject matter, it is recommended that you view the modules in order. Note: “Section X” or “Handout” on the bottom right corner of a slide refers to the section in the SignUpNow Tool Kit where you can read more about the topic or a specific handout referred to during the training.

Click on the title below to launch the module in a new browser window:

Module 1: Introduction and Overview (16 minutes)

Items to print or have handy for Module 1:

• Module 1 Slides
• Virginia’s Insurance Marketplace FAQ

Additional Resources for Module 1:

• SignUpNow Tool Kit, particularly Section 1: Overview and Section 5: Other Helpful Information (players and their roles, glossary of terms, etc.)

 

Module 2: Non-Financial Rules (26 Minutes)

Items to print or have handy for Module 2:

• Module 2 Slides

Additional Resources for Module 2:

• SignUpNow Tool Kit Section 2: Eligibility and Application
• Virginia Department of Medical Assistance Services Online Eligibility Manual
• Virginia Department of Social Services Contact Information for Local DSS Offices

 

Module 3: The Application Process (65 Minutes)

Items to print or have handy for Module 3:

• Module 3 Slides
• Possible Correspondence Received By An Applicant
• Suggested Pathways and Tips
• Application for Health Coverage & Help Paying Costs
• Application Additional Person Page (Extra Page)

Additional Resources for Module 3:

• SignUpNow Tool Kit Section 2: Eligibility and Application and Section 5: Other Helpful Information
• CommonHelp
• Cover Virginia – Applications
• Virginia Department of Medical Assistance Services – Appeals
• Get Help in Your Area – Enroll Virginia! or Project Connect Outreach Workers

 

Module 4:  Financial Rules (55 Minutes)

Items to print or have handy for Module 4:

• Module 4 Slides
• Outreach Worker Quick Reference Guide
• Income Guidelines for Medicaid – FAMIS (updated 1/15/2025)
• Low Income Families with Children Income Chart (updated for 7/1/2025)

Additional Resources for Module 4:

• SignUpNow Tool Kit Section 2: Eligibility and Application and Section 5: Other Helpful Information (Case Examples)
• Virginia Department of Medical Assistance Services – Online Medicaid Eligibility Manual

 

Module 5: Terms of Coverage (including Renewals) (16 Minutes)

Items to print or have handy for Module 5:

• Module 5 Slides

Additional Resources for Module 5:

• SignUpNowTool Kit Section 3: After Enrollment
• CommonHelp
• Cover Virginia – Member Handbooks

 

Module 6: Benefits Delivery and Covered Benefits (32 Minutes)

Items to print or have handy for Module 6:

• Module 6 Slides
• Choosing and Changing a Virginia Medicaid Managed Care Organization

Additional Resources for Module 6:

• SignUpNow Tool Kit Section 3: After Enrollment and Section 4: Outreach
• Virginia Managed Care Enrollment Broker
• DentaQuest – Cardinal Care Smiles
• Virginia Department of Medical Assistance Services – EPSDT
• Cover Virginia – Materials and Member Handbooks
• SignUpNow Outreach eNews Archives and Email Sign-Up

 

Helpful Links for All Modules:

• Cover Virginia
• Virginia Department of Medical Assistance Services
• Virginia Department of Social Services

 

If you experience any problems while viewing these modules, please contact us at (804) 828-6062 or email signupnow@vhcf.org.

Last Updated on October 10, 2025